Privacy Policy

Last updated: May 2026

Introduction

Ludicrous Lumens respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website:

https://www.ludicrous-lumens.co.uk

By using our website, you agree to the practices described in this policy.

Who We Are

Ludicrous Lumens is a UK-based retailer specialising in night vision accessories, infrared illuminators, mounting systems, and related outdoor optical equipment.

Business Name: Ludicrous Lumens
Website: https://www.ludicrous-lumens.co.uk
Email: [email protected]
VAT Number: GB477985885

What Information We Collect

We may collect the following personal information when you use our website or place an order:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment information (processed securely by third-party payment providers)

• IP address

• Device and browser information

• Order history

• Website usage and analytics data

How We Use Your Information

We use your information to:

• Process and deliver orders

• Provide customer support

• Send order confirmations and shipping updates

• Prevent fraud and improve website security

• Improve our products, services, and website experience

• Comply with legal and tax obligations

• Send marketing emails where consent has been provided

We only collect and use personal information where we have a lawful basis to do so under UK GDPR.

Payment Processing

Payments are processed securely through trusted third-party payment providers such as:

• PayPal

• Stripe

• Klarna (if applicable)

We do not store full payment card details on our servers.

Delivery Services

To fulfil and deliver your orders, we may share relevant customer information with delivery providers including:

• Royal Mail

• Parcelforce

• DHL (if applicable)

Only the information required to complete delivery is shared.

Website Analytics & Advertising

We use analytics and advertising tools to understand website performance and improve marketing.

These may include:

• Google Analytics

• Meta/Facebook Pixel

• Google Ads

• Bing Ads

These services may collect information about your device, browsing activity, and interactions with our website.

Cookies

Our website uses cookies to improve functionality, analyse traffic, and personalise your experience.

Cookies may be used for:

• Website functionality

• Shopping cart performance

• Analytics

• Advertising and remarketing

You can control or disable cookies through your browser settings.

Marketing Communications

If you opt in to receive marketing communications, we may send occasional emails regarding:

• New products

• Restocks

• Promotions

• Product updates

You can unsubscribe at any time using the unsubscribe link included in marketing emails.

How Long We Keep Your Data

We only retain personal information for as long as necessary to:

• Fulfil orders

• Meet legal and tax obligations

• Resolve disputes

• Enforce agreements

Order information may be retained for accounting and compliance purposes.

Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Request transfer of your data

• Withdraw consent for marketing

To make a data request, contact:

[email protected]

We aim to respond to all legitimate requests within 30 days.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, services, or business practices.

The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Ludicrous Lumens
Email: [email protected]
Website: https://www.ludicrous-lumens.co.uk