shipping policy

Shipping Policy
1. Dispatch Times
We aim to dispatch all orders within 1–2 working days.
Orders placed after 1pm, on weekends, or on bank holidays will be processed the next working day.
If an item has a longer lead time, this will be clearly stated on the product page.

2. UK Shipping
We offer fast UK delivery on all orders.
•     Free UK shipping on orders over £25+ VAT
•     Orders under £25+ VAT are charged at standard Royal Mail rates
•     Most UK orders arrive within 1–3 working days after dispatch
Couriers used may include Royal Mail or other reputable carriers depending on the item.

3. International Shipping
We ship worldwide.
Most overseas orders are sent via Royal Mail International Tracked or an equivalent tracked service.
Estimated delivery times:

•     Europe: 5–10 working days
•     USA & Canada: 7–14 working days
•     Australia & New Zealand: 7–14 working days
•     Rest of World: 7–21 working days

Delivery times may vary depending on customs processing in your country.

4. Customs, Duties & Import Taxes
All international orders are shipped DDU (Delivered Duty Unpaid).
This means:
•     Any import taxes, VAT, customs duties, or handling fees charged by your country are the customer’s responsibility.
•     These charges are not included in our prices.
•     Your local customs authority will contact you if fees are due.
Items requiring a mains charger are supplied with a UK plug.

5. Tracking Information
Tracking is provided on most orders.
If tracking is available, it will be included in your dispatch confirmation email.
If you need tracking details, you can contact us at [email protected].

6. Delivery Issues
If your order is delayed, lost, or arrives damaged:
•     Please contact us as soon as possible
•     We will work with the courier to resolve the issue
•     Claims for lost parcels can only be made after the courier’s required waiting period
We may request photos of damaged items to assist with claims.

7. Incorrect Address Information
Please ensure your delivery address is correct at checkout.
We cannot refund or replace orders that are lost due to incorrect address details provided by the customer.

8. Contact Us
If you have any questions about shipping, delivery times, or tracking, please contact us:

Email: [email protected]
Address: 21 Elmlea, Fremington, EX31 3DF, United Kingdom