Returns CLOSED UNTIL 06/07/2017
WE REQUIRE WRITTEN CONTACT VIA EMAIL PRIOR RETURNING ANY ITEMS
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
If the 14 day return time frame has expired, we still offer a repair or replace service for 12 months after your date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Custom Made Items (Including any 3D printed night vision that we make in house) although these are non-returnable, we do offer 12 months warranty and a repair or replace service.
- Batteries Unprotected 18650 cells & any batteries that have been removed from the packaging.
To complete your return, we require a receipt or proof of purchase (your order number is ideal & a brief covering letter describing the issue)
Please do not send your purchase back to the manufacturer.
Please include your order number with your returned item
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
21 Elmlea Avenue
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, our original cost of any "free" shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.